Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at doug@rootedcreativeworksllc.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at doug@rootedcreativeworksllc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at doug@rootedcreativeworksllc.com.
Return & Refund Policy – Rooted Creative Works
Custom & Made-to-Order Items Because all of our products are custom printed or laser engraved specifically for you, we are unable to accept returns or exchanges for buyer's remorse or incorrect size selection. Please double-check your size and order details before placing your order.
Damaged or Defective Items If your item arrives damaged, defective, or with a printing/engraving error, we will make it right! Please contact us within 7 days of delivery at [your email] with:
- Your order number
- A photo of the damaged or defective item
We will send a replacement or issue a full refund at no cost to you.
Wrong Item Received If you received the wrong item, please contact us within 7 days of deliveryand we'll ship the correct item immediately.
Cancellations Orders may be cancelled within 24 hours of purchase for a full refund. After 24 hours, production may have already begun and we are unable to cancel the order.
Refund Processing Approved refunds will be processed to your original payment method within 5–10 business days.
Questions? We're a small business and we truly care about every order. Reach out anytime — we'll always do our best to make it right.